Research

If you’re in a library the quickest way to get research help is to ask a librarian at one of our information desks. Most questions will be answered immediately but more involved research questions may be referred to a subject specialist.

Other smart ways you can access librarians’ expertise include:

• By telephone - many enquiries can be answered directly over the phone
• LiveOnline - an interactive session with a librarian live over the internet
• Ask a question - fill out this form and we'll get back to you within three working days, if not right away

Library research services

If you would like a librarian to search for information on your behalf, we are happy to assist. Our standard research charges apply. You will be consulted before we undertake any activity that will involve charges.

Specialist services:

• Aotearoa New Zealand Centre* - for genealogy, family history and local history.
• Music Quest - specialist music research service

* A charge will be made for research searches that are undertaken by staff in the Aotearoa New Zealand Centre on behalf of customers and that require more than 30 minutes to complete.

Please note: Since the February 22 earthquake, Aotearoa New Zealand Centre services have not been available. In the meantime we recommend using the online resources of our New Zealand Family History website and other Heritage resources online.