LiveOnline Help Form

Please fill in as much of this form as you can. On receiving this form we will endeavour to contact you as soon as possible to resolve the problem.

Your details

Your full name - Required*

Library card number - Required*

Email address

May we phone you? If so at what phone number?

At what time?

Tell us about the problem

The date and time of the error? - Required*

What error occurred or what message was displayed? - Required*

The type of computer that you were using (e.g. Mac / PC) - Required*

Your internet browser - Required*
(e.g. Internet Explorer, Firefox, Chrome, Opera)

Internet browser version number - Required*
(click Help then About in your browser)

The name of your Internet Service Provider (ISP) - Required*
e.g. Telecom, Telstra, ClearNet

Are you on a network? - Required*

If so, whose?

The name(s) of any internet security programs installed on the computer,
e.g. Nortons Internet Security, Nortons Personal Firewall, Black Ice Defender, Tiny Personal Firewall, ZoneAlarm, NeoWatch, HackerWacker, Sygate Personal Firewall

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