Database Help Form

Please fill in as much of this form as you can. On receiving this form we will endeavour to contact you as soon as possible to resolve the problem.

Required information is flagged with - Required*

Your details

Your full name - Required*

Your library card number

Your address - Required*

Postcode - Required* finder

Your phone number - Required*

At what time may we call you?

Your email address

Email me a copy of this form

Describe the problem

Did you enter your library card and PIN into the library website before you tried to connect to the database? - Required*

Which database were you trying to access? - Required*

The date and time that you were trying to access it?

What error occurred or what message was displayed? - Required*

Have you been able to enter any other library databases? If yes, which ones?

About your computer

The type of computer that you were using - Required*
e.g. Mac / PC

Your internet browser - Required*
e.g. Internet Explorer, Firefox

The version number of the browser - Required*
(click Help then About in your browser)

The name of your Internet Service Provider (ISP) - Required*
e.g. Telecom, ClearNet, Ihug

What kind of connection are you using
e.g. dial-up, home broadband, corporate LAN etc?

If you are on a network, whose is it?

What internet security programs are installed on the computer?
e.g. Nortons Internet Security, Nortons Personal Firewall, ZoneAlarm, Sygate Personal Firewall etc

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ABI/INFORM Global
Academic Research Library
Academic Search
Access Science
Biography Resource Center
Breakout
Business Source
Catalogue
CINCH
Te Kereme - Claims
Credo Reference
Discovering Collection
Ebsco Animals
Ebscohost
Electric Library
Encyclopædia Britannica
Fundview
Gale Virtual Reference
Grolier
Grove Art
Grove Music
Health & Wellness Resource Center
Health Source
History Resource Center - Modern World
InfoTrac Onefile
INNZ
Lands and Peoples
Literature Resource Center
Litfinder
localeye
Marshall Cavendish Science
New Book of Popular Science
NewsStand
Novelist
Opposing Viewpoints Resource Center
Oxford Reference
Oxford English Dictionary
Papers
Proquest Science
Safari Technical Books
Student Resource Center
Te Puna
What Do I Read Next?
World Book